Secrets about IBM Service Request web tool and Technical Support app

Have you ever wondered how you should place an Service Request to IBM in the best way ?
Do IBM have aTechnical Support app ?
How does IBM technical support work behind the scenes ?
What can i expect from IBM technical support ?

If you have questions like the above, this session will be of interest for you, welcome!

Speaker: Jonas Engvall, IBM

Session Handout: 34A IBM Technical Support Services - Information Package v3.5.pdf

Jonas Engvall

, , Sweden

Jonas Engvall has an technical support and services experience of 30+ years, Starting back in the 80's as a hardware technician who evolved over the years to a software technician, and later on as a technical consultant.

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